Frequently Asked Questions
FAQ's
When will my order arrive?
We use USPS for shipping our items to you. Orders take 1-3 days to process ( this does NOT include shipping/delivery) Please allow 5 - 10 business days to receive your order. Remember to double check your shipping address upon placing your order. Ivy's Boutique is not responsible for lost packages. If your item is lost or is not delivered and your tracking says it was, please start a claim with the shipping company and they will be best able to help you locate your order.
Order Status
You will receive an email with your order details and tracking. It is possible you may have more than one shipment depending on how many items you have in your order. As always, if you have any further questions you can contact us at info@ivysboutique.com
Exchanges
Due to our limited quantities per unique style we can't guarantee an exchange. However, what we will do is issue you store credit, and if the right size is available, you can use your credit to purchase that item. We are not able to "hold" merchandise.
Defective/Incorrect Items
If you feel you have received a defective or incorrect item, please notify us immediately at info@ivysboutique.com
Returns
Merchandise may be returned for store credit only (via emailed gift card code) We have a 7 day return policy, which means you have 7 days after receiving your item to request a return from us at no charge. Please contact us to get this started as soon as possible. If it is past the 7th day return window, we will deduct the return shipping charge from your store credit. Returns are processed 5-7 business days after your item(s) is/are delivered to us. Please browse through the return policy for more details at www.ivysboutique.com/pages/return-policy for more details about returns. As always, if you have any questions email us at info@ivysboutique.com
Sizing
Because we carry styles from a number of different vendors all merchandise tends to fit differently depending on the label manufacturer. Please see the product description for complete information on how an item fits.
Send Us Your Pictures
We love to see our customers ROCKIN their Ivy's purchases. Send us a photo of you rocking your Ivy's purchase and we will send you a $10 Ivy's Gift Card. We have a two picture ($20 gift card) maximum per month, with items purchased/or received within 14 days and not valid on sales purchased items. In sending us your picture, you are agreeing that Ivy's can use your picture in marketing and social media posts.
Privacy Policy
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